Returns & Exchanges
We want you to be fully satisfied with your teapigs experience, so if your order isn't quite right, we offer a 30-day window for returns on unopened items. Due to the nature of our food products, we can only accept returns for teas that remain in their original, sealed packaging.
Contact Our Team
Email our customer service team with your order number and the reason for your return to receive a return authorization.
Pack Your Tea
Ensure the tea is in its original, unopened packaging and place it securely in a mailing box to prevent damage during transit.
Ship the Package
Affix the provided return label or address the package to our distribution center using a tracked shipping service.
Receive Your Refund
Once our quality control team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing